Question 1

How much does shipping cost?

Accepted Answer

Medium bags $10
Large bags $15

Question 2

How do I clean my tote?

Accepted Answer

General or Light Cleaning 
For cleaning Sunbrella fabric, dirt brushes off easily, but if it is time to clean we recommend the following instructions:
Spot Treatment
• Prepare a cleaning solution of water and mild soap such as Woolite or Dawn dishwashing liquid. 
• Use a soft bristle brush to clean.
• Allow cleaning solution to soak.
• Rinse thoroughly until all soap residue is removed.
For ink or other similar stains use upholstery cleaner such as Resolve®. If stubborn stains persist, you can use a diluted bleach/soap mixture for spot cleaning of mildew (stain chart for specific recommendations available at www.sunbrella.com/stainchart)
Machine Washable
• Your tote can machine wash on normal setting.
• Air dry.

Question 3

I live outside the United States - can I still place an order?

Accepted Answer

Yes! Contact us to organise a quote for international shipping.

Question 4

Can I place a custom order?

Accepted Answer

Yes, contact us and we can customize your bag.

Question 5

What is your returns policy?

Accepted Answer

Our products are made to last forever. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, send us an email to set up a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.